The time required to receive your refund depends on WAHDAH's processing time and the payment method used.

1. WAHDAH Refund Processing

Once your withdrawal request has been submitted and approved, WAHDAH will process your refund within 3 business days from the withdrawal request date.

2. Bank / Payment Provider Processing

After WAHDAH has processed your refund, the time required for the funds to appear in your account depends on your payment method and the respective bank or payment provider.

Please note that actual refund timelines may vary depending on the payment provider or financial institution.

3. Security Deposit Withdrawal

Security deposits are not automatically refunded. Customers must submit a withdrawal request through their WAHDAH account.

The Withdrawal option becomes available 10 days after the vehicle return date, provided there are no outstanding charges, damages, traffic violations, or unresolved claims.

How to Request a Withdrawal:

1. Log in to your WAHDAH account.
2. Navigate to Profile → WaCash/Deposit.
3. Select Withdrawal once the option becomes available.
4. Enter your bank account details and submit your request.

Example:

If you return your vehicle on September 30, the Withdrawal option will become available on October 10.

You may then choose to withdraw your eligible deposit or retain it in your WaCash account for future bookings.

Important Notes

• Refunds will generally be processed to the original payment method, where supported.
• Bank account details may be required as a backup if the original payment method cannot receive the refund.
• Outstanding rental charges or unresolved claims may delay the withdrawal process.
• If your refund does not appear within the estimated processing period, please contact your bank or payment provider.

For further assistance, please contact our Customer Experience Team.