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Cancellations & Refund
Compensation Policy

WAHDAH is committed to providing a reliable and satisfactory car rental experience. In the event of service disruptions, delays, or other unforeseen circumstances, eligible customers may receive compensation based on the nature and severity of the issue.

Scenario Compensation offer Processing Timeline
Vehicle Delivery Delay (Less Than 2 Hours) Complimentary rental extension -
Vehicle Delivery Delay (More Than 2 Hours) Complimentary rental extension -
Vehicle Breakdown WAHDAH aims to resolve breakdown cases within 24 hours. If resolution takes more than 3 hours after notification, customers may receive 5,000 WaPoints. Within 3 working days after vehicle return
Late Vehicle Handover by Person in Charge (Hero) Up to 2,000 WaPoints. Within 3 working days after vehicle return
Vehicle Cleanliness Issues Up to 5,000 WaPoints. Within 3 working days after vehicle return
Booking Cancellation Due to Vehicle Unavailability (Paid / PayLater) Up to 5,000 WaPoints. Compensation does not apply if a suitable alternative vehicle is offered but declined. Immediate resolution
Unpleasant Rental Experience Up to 5,000 WaPoints. Within 3 working days after vehicle return

WAHDAH Team
07 Oct 2026 8:19 AM
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